Job Description

OFFICE ASSISTANT, SPANISH SPEAKING

Agency : Department of Healthcare and Family Services 
Posting ID: ME40544

BPIS: 09035

Group: CL (B-H)

Start Date: 8/8/24

Closing Date: 08/22/2024 
Salary:  Starting Salary $3,658 - $4,695/ month / Anticipated non-state $3,658/ month
Job Type: Salaried 
County:  Sangamon
Number of Vacancies: 1
Plan/BU: RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number ME 40544

Job Description:

The Department of Healthcare and Family Services, Division, Bureau All Kids is seeking to hire a motivated Spanish speaking individual to serve as an Office Assistant. Under the direction of the Clerical Supervisor, this position performs a variety of office support functions and provides quality customer service as part of the Bureau of All Kids Switchboard staff.

The ideal candidate will have a knowledge of office practices, procedures and programs with the ability to follow written and oral instructions.

HFS values employees with different backgrounds, life experiences, and talents.

Employees receive a robust benefit package including:

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)

If you are seeking a new opportunity, and this position appeals to you, please apply today!

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of out programs is maintained. 

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Job Description

• Under general supervision, conducts a variety of difficult and responsible clerical activities relating to the control of All Kids applications
• Receives, screens and directs incoming telephone inquiries regarding All Kids/Family Care Programs
• Update files containing correspondence, reports, mail batches and case files
• Receives and responds to routine inquiries from the general public
• Updates statistics regarding telephone activity
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of high school and one (1) year of related office experience.
• Requires the ability to speak and write Spanish at a colloquial skill level.

Conditions of Employment

• Requires the ability to pass a background check, and self-disclosure of criminal history.
• Requires the ability to utilize and maintain state issued equipment such as a laptop.
  The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description

Work Hours: Monday - Friday 8:30am - 5:00pm
Work Location:  201 South Grand Ave E Springfield, IL 62704-3803
Agency Contact:  HFS.DMPApps@illinois.gov

Posting Group:  Office & Administrative Support

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

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