Job Description
Role Summary: The Crisis Management Program Leader is responsible for developing, implementing, and supervising the Crisis Management Program. This pivotal role coordinates across the organization to manage responses to crises, ensuring that our operations continue seamlessly and securely across various potential disruptions.
Essential Duties and Responsibilities: - Oversee and enhance the business recovery processes, managing responses to various crisis scenarios such as cyber attacks, natural disasters, and other emergencies.
- Conduct and lead crisis management meetings and sessions to navigate events ensuring operational continuity.
- Continuously monitor potential crisis events and assess their possible impacts on the organization.
- Collaborate with the Crisis Management Team and key personnel to escalate issues appropriately and initiate recovery protocols.
- Manage the audit process and liaise with both internal and external auditors to review the effectiveness of the Crisis Management Program.
- Regularly update and maintain crisis management plans and team member roles, ensuring all are current with organizational changes.
- Conduct comprehensive risk assessments and ensure mitigation processes are robust and effective.
- Organize and facilitate crisis management training and exercises across the company.
- Prepare detailed reports on crisis events, including outcomes and lessons learned, for senior management and relevant committees.
Educational Requirements: - Bachelor’s Degree in Technology, Computer Sciences, Business Administration, or Industrial Engineering.
Experience Requirements: - 5-8 years of experience in IT, MIS, or related fields, preferably with a focus on crisis management.
- 1-3 years of direct experience in business continuity, disaster recovery, or cybersecurity.
- Bilingual proficiency in English and Spanish is essential.
Other Qualifications: - Thorough understanding of Crisis Management and Business Continuity Planning principles, including detailed knowledge of Business Impact Analysis.
- Strong background in Risk Management.
- Proven project management skills and proficiency in MS Office and SharePoint.
- Excellent communication skills, capable of conducting training sessions and presenting to stakeholders at all levels.
- Ability to work effectively under pressure in both team and individual settings.
- Strong organizational skills with the ability to manage multiple projects and meet deadlines.
- Customer-focused and results-oriented with excellent decision-making skills.
Benefits: - Competitive salary and benefits package including health, dental, and vision insurance.
- Retirement savings plan with attractive company contributions.
Equal Employment Opportunity Employer
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