SUMMARY OF RESPONSIBILITIES
The Guest Room Attendant is responsible for cleaning guest rooms and responding to guests’ requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
ESSENTIAL FUNCTIONS
• Ensure occupied and vacant guestrooms are cleaned and maintained up to the exact standard as demonstrated by Housekeeping supervisory staff during initial training.
• If guest is utilizing any additional bedding (rollaway) ensure that there is ample linen and amenities.
• Remove all soiled linens and towels from room and store on back landings.
• Inspect all guestroom fresh linens for cleanliness and substandard appearance.
• Thoroughly clean guest bathrooms, bathroom, shower tiled area using the suggested disinfectants. After cleaning, dry all areas, fixtures and surfaces, ensuring no water mark/spots.
• Arrange all toiletries straightened on a piece of cloth in occupied guestrooms.
• Replenish all amenities and terry items, maintain well stocked replenishment carts with linens and amenities for each room.
• Efficiently make bed to meet appearance standard as demonstrated.
• Arrange all clothing items in occupied guestrooms are folded neatly and pair guest shoes according to standards as demonstrated.
• Upkeep guestroom and bathroom to include all inside windows and mirrors.
• Remove all in room dining trays from guestroom hallways and/or corridor to be brought to back landings and call for pick up.
• Remove any used glasses or in room dining soiled plates & cutlery from the room. Ensure reporting of replacement as necessary from respective departments.
• Ensure waste baskets empty and clean.
• Vacuum the guest room’s carpet and wipe down furniture and baseboards according to standard in all assigned work areas.
• Ensure entry floor area is free of debris and clean in appearance.
• Double check cleanliness of completed work area and placement of amenities in each complete guestroom before moving on to the next task.
• Recognize and report all missing, damaged or substandard furniture, fixtures and equipment.
• Ensure that all electronic devices (television, remote controls, stereo, and telephones) are working properly.
• Evaluate work assignment and prioritize workload according to guest requests.
• Ensure all guestrooms assigned are completed with correct status marked at the end of the day including any information for input into guest history file.
• Organize supply closets and work areas so that the Housekeeping Department operates, maintains and consistently meets efficient standards.
• Return all articles left by guest to Lost & Found and adhere to all Lost & Found policies and procedures.
• Adhere to Do Not Disturb policy.
REQUIRED EXPERIENCE
• Minimum of two (2) years previous housekeeping experience as a Room Attendant.
• Luxury hotel experience is a plus!
• Must possess good written and verbal command of the English language.
• Possess a positive and outgoing personality.
• Attentive to detail.
• High School Diploma or equivalent.
PHYSICAL REQUIREMENTS
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.
WORKING CONDITIONS
• For Full-Time employees, expect to work an 8-hour shift on average, including weekends and holidays.
• For Part-Time employees, expect to work hours as needed / potentially a staggered shift including weekends and holidays.
• Comply with the brand and hygiene policies.
Ahern Hotel is a luxury boutique hotel and event venue in Las Vegas, Nevada. Acquired in 2019, it is located near the Las Vegas Strip.
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