Job Description

🌎 Where: US-based Remote (within US locations)

🤝 Type: Full time salaried role

🚀 Join Us at Social Element! 🌟

Founded 21 years ago, we're a leading, global and independent full-service social media agency with a team of over 260 members. From Diageo to Mondelez to Dr Pepper, we are trusted partners to some of the world's largest brands. 

Our winning formula? Building strong client relationships to become the voice of their brand on social media.

Why us? We believe in the power of Genuine Human Connection to drive brand growth, trust, and loyalty. Social media is our foundation, where we give brands the tools to emotionally engage with their audience like never before.

Now, we're on the lookout for a Creative Project Manager to join our Project Management, North America team! 💼

👊 The Opportunity

This is a multifaceted opportunity, the first of its kind in the agency , where you will be managing the seamless execution of both creative production and social moderation and engagement projects . You will be charged with the responsibility of overseeing the entire project lifecycle, from conception to delivery. 

You will play a vital role in developing and maintaining project plans, ensuring alignment with organizational objectives. To succeed, you will collaborate with a diverse team of designers, writers, and other social specialists and strategists to facilitate a creative and collaborative work environment.

You will also act as a bridge between internal teams and clients, serving as the primary point of contact, managing client and team expectations, providing regular updates, and addressing feedback. In particular, you will be i nstrumental in the support for all creative teams by driving production schedules from ideation stages, right through to delivery as well as managing standard moderation and engagement projects for social clients.

This Creative Project Manager will contribute significantly to the success of social and creative initiatives by fostering efficiency, creativity, and excellence in project execution. 

This is a new role which will help us drive our new creative offerings , meaning that, for the right person, the scope of the position can become pivotal in supporting us to shape our internal processes for upcoming creative projects.

📅 What You’ll Do 

📝 Project Planning and Coordination: Develop detailed production schedules & project plans while coordinating with teams.

🤝 Team Collaboration: Foster collaboration among creative teams & specialists.

💰 Budget Management: Manage budgets while optimizing resource allocation.

🔍 Quality Control: Maintain high creative standards & implement feedback mechanisms.

⏳ Timeline Adherence: Monitor project timelines & proactively address delays.

📞 Client Communication: Act as the main client contact & ensure satisfaction.

⚠️ Risk Management: Identify & mitigate potential project risks.

👤 Stakeholder Management: Collaborate with stakeholders & provide updates.

📊 Reporting and Analysis: Generate reports & analyze project data for improvement.

📈 Continuous Improvement: Implement feedback loops & contribute to best practices.

👍 Client Satisfaction: Ensure projects meet or exceed client expectations and identify growth opportunities.

👇 About You 

Skills and Qualities 🛠️

• Project Management: Proficient in methodologies, tools, and techniques.
• Communication: Excellent verbal and written skills for collaboration and client interaction.
• Team Leadership: Ability to motivate and lead creative teams.
• Time Management : Strong organizational skills for multitasking and meeting deadlines.
• Budget Management: Skilful in developing and managing budgets without compromising in quality
• Problem-Solving: Adept at identifying and resolving challenges.
• Adaptability: Flexible in handling changes and uncertainties.
• Negotiation: Ability to negotiate with clients and resolve conflicts.
• Client Relationship Management: Builds and maintains strong client relationships.
• Creative Thinking: Contributes innovative ideas to enhance project outcomes.
• Analytical Skills: Proficient in analyzing project data for improvement.

Personal Qualities 🌟

• Diligent & self starter: Getting things done effectively and in collaboration.
• Leadership: Inspires and guides cross-functional teams with confidence.
• Adaptability: Embraces change and uncertainty.
• Attention to Detail: Ensures quality and adherence to specifications.
• Client-Focused: Commits to delivering exceptional client experiences.
• Collaborative Spirit: Values teamwork and encourages contributions.
• Proactive Attitude: Anticipates and addresses issues.
• Organizational Awareness : Aligns project efforts with company goals.
• Empathy: Builds positive relationships through understanding.
• Resilience: Persists in the face of challenges.
• Passion for Creativity: Enthusiastic about creative work and innovation.

Requirements

• Solid social media and creative production experience with an agency or brand including but not limited to advertising, marketing, design; and have led and delivered projects from conception to completion.
• Proven and extensive experience in Creative and general Project Management ideally with an agency or in the marketing, digital or social space
• Demonstrated proficiency in managing budgets
• Experience with project management tools i.e., Monday.com and creative tools
• Preferred experience with CRM tools i.e., Zoho
• Understanding of social media services including social monitoring, strategy, insights, content, platforms, and tools
• Preferred experience in people management
• Familiarity with social media data

Benefits

Please note these benefits are for US based employees only

🏠 Remote/Flexible working (occasional travel)

🏖️ 33 days of holiday (including the bank holidays) 

🎂 Birthday off

✨ Annual Occasion Day off for an important event (eg moving house, getting married)

❤️ 1 Volunteer day off

😷 Paid Sick time off

⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered

🤓 Dental and Vision plans 

🏦 FSA & HSA Options , with employer contribution to HSA on select plans

👴🏽👵 401k with employer matching

🌡️ Employer Paid Long-Term/Short-Term Disability

🧑‍🤝‍🧑 Enhanced family friendly policies

😴 Career Break: After 1 year's service, can take between 4 weeks and 1 year unpaid leave.

👩‍⚕️ Wellbeing Support

🏖️ Flexible Fridays (Working half day)

The Hiring Process 

📹 Video Questions: You will be provided with two questions that you are required to answer by recording a video response.

🤝 Initial Call with one of Talent Team

✨ First Interview with VP of Project Management & Brand Reputation and another senior stakeholder

🧑‍🤝‍🧑 Final Interview with Managing Director and VP of Project Management & Brand Reputation

The Social Element Behaviors For Success

Be focused and decisive 🔥

Be brave and inspirational 🦸

Be rigorous in our approach 🕵️

Be considered and inclusive 🤗 

Be loud and proud 🔊

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.

✍️ How To Apply

If you're ready to make your mark with us, upload your resume and a cover letter explaining your personal/professional experience in creative project management and why you're excited to join our team. Don't forget to include the specified details in your cover letter/video to ensure your application gets processed!

***If you would prefer to submit your application in a different format, please feel free to get in touch with us at talent_tse@thesocialelement.agency​ and we will be happy to assist you in any way we can. We will be unable to process applications via this inbox. 

Excited to embark on this journey with us? We can't wait to hear from you! ❤️

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